Good to know ...
You have unanswered questions?
Do not hestitate to ask, we are at your service!
You can call us daily from 8:00 am to 9:30 pm,
reach us on +39 0473 616008 or you send us
an Email to info@suvendes.it.
Reservation & cancellation conditions
A reservation becomes binding with our written confirmation. We are happy to promise you a room type, but not the room number or floor.
Cancellation policy: The reservation can be unilateral canceled with a written statement without cancellation fees until 2 months before the agreed date of arrival. In the event of cancellation not later than 21 days prior to arrival, the customer is obliged to pay 25% of the agreed total price; If cancelled less than 21 days prior to arrival, 70% of the total price has to be payed. Same with non-adoption of the room. In case of early departure, the guest is obliged to pay the price for the days spent and 70% of the total price of the unused services.
If you have booked via an agency or a portal, there shall apply the cancellation conditions described there.
Please note the cancellation conditions in your offer or in your booking confirmation, which may differ from the general cancellation conditions due to Covid-19, postponement in goodwill or other reasons.
Arrival & Departure
On the day of arrival the apartment is available approximately from 16.00 to 18.00 pm. In case of late arrival we ask for a short message to keep us informed. On departure day we ask you to leave the appartment by 9.00 am.
Lounge
On the ground floor of our main building Suvendes; accessible at any time; with satellite TV and free Wi-Fi access.
Internet access
In all apartments free Wi-Fi is available.
Private parking and garage
Each apartment has it’s own parking space in the underground garage. There is also a private car park outdoors.
Bicycles
You may put your own bicycles into the bikeroom; available in every house.
Food, cleaning agents, …
washing-up liquid, dishwasher tabs, spices, consumables etc. are not provided. However, we are happy to help out if necessary.
Washing machine and tumble dryer
For an additional charge there are also a shared washing machine and tumble dryer available. The machines are located in the house Valdiras. Mrs. Lechner will give you the key. On each balcony you’ll find a clothes drying rack.
Ski room and ski boot drying room
Our houses offer you ski storage rooms and ski boot dryers.
Possibility of breakfast and dinner at our partner
Aktiv- & Wellnesshotel Zentral
Breakfast buffet
7.30-10.00
Juice, tea and coffee bar, large choice of cereals and seeds with milk and yoghurt, sweet corner with cakes and croissants, honey, chocolate, jams and diet jams, fresh fruit, butter and margarine, various types of cheeses and sausages, boiled eggs, egg buffet with order possibility, large bread assortment. Coffee, hot chocolate and warm milk are served on the table.
Dinner
18.30-20.30 entrance time
4-course daily menu with large fresh salad buffet, cold starter, warm appetizer or soup, main course and dessert. Children’s plate on request. During holidays we offer a whole buffet for children.
Registration and billing
Registration and billing takes place at the hotel reception, 2.5 km away in Prad am Stilfserjoch: Aktiv- & Wellnesshotel Zentral,
Tel. +39 0473 616008 or Email